The book First, Break All the Rules: What the World’s Greatest Managers Do Differently is about great managers. It addresses concepts of employee satisfaction and the role of the manager as a key element in a productive work environment. The Gallup Foundation study described in the book suggests that relationships are probably the most important aspect of successful leadership.
In your initial post, consider the dynamics faced by Arthur Wang in Riverbend City: Cultural Competency (linked in Resources). Discuss how Mr. Wang might apply the concepts outlined in the discussion about what great managers know from First, Break All the Rules to shape his organization. How might he capitalize on the strengths of members of the team to improve client outcomes?